Mercy Community Healthcare
  • Franklin, TN, USA
  • Full Time

Mercy Community Healthcare has an immediate opening for Pediatric Care Navigator. 

Mercy's Mission is To reflect the love and compassion of Jesus Christ by providing excellent healthcare to ALL and support to their families.


If you're looking to make a meaningful difference in the lives of others and work in a Christian environment, this is your opportunity. 

The Care Navigator provides need-driven, individualized, patient-centered and culturally sensitive care navigation services to patients and their families.

In order to help improve the health, well-being, and satisfaction of patients and their families, the Care Navigator coordinates and facilitates access to appropriate health and social services; manages a monthly chronic care management case load; educates patients and their families about self-monitoring and evaluation of needs. These responsibilities include assisting patients and their families in accessing medical services ordered by their provider, community resources across life domains (housing, benefits, etc.), understanding medication benefits/side effects, basic living skills (budgeting, cooking, utilizing public transportation, etc.), and improving physical, mental, and spiritual health to the glory of God.



  1. Minimum of BS in Social Work, Case Management, or human service field. LPN's are welcome. A minimum of one year case management experience.
  3. Two years or more of experience working with a multi-disciplinary team in a clinical setting, addressing social determinants of health, connecting patients and families with community resources, and providing community outreach and education are preferred.

Core Competencies:

  1. Substantial interpersonal skills necessary to interact with patients, their families, care givers, and to collaborate care with other care team members.
  2. Must function with a high degree of autonomy and possess good communication skills in both written and verbal format.
  3. Must understand the healthcare continuum and have the ability to solve complex problems.
  4. Possess personal values consistent with the family centered approach to care and be sensitive in dealing with culturally and economically diverse patient populations.
  5. Certified Application Counselor Preferred or willingness to obtain certification upon hiring is required.
  6. Good assessment of needs, care planning and implementation skills.
  7. Willingness to acquire case management certification.
  8. The position includes risk of exposure to communicable diseases.  Therefore, the Care Navigator must receive training and then practice universal health precautions.
  9. Committed to "growing" as a case manager and adhering to current best practices in case management.
  10. Must subscribe to agency's Mission/Vision Statement and Organizational Values.
  11. Computer skills required and include Word, Outlook, and Excel
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